Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the Bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the TSG Production Services team

• Maintains a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice and Video technology.)
• Monitors the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate.

Role:

The Production Services Level 1 Network team plays an essential role in providing support for the remediation of alerts and incidents across the bank. The primary responsibility of the team surrounds identifying and remediating network-related issues experienced by our stakeholders. Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines.

Responsibilities:

• CCNA strongly preferred, or 2 years of technical training/associates degree in routing and switching technologies.
• As Network Analyst you will be responsible in overseeing and responding to incidents and alerts across the network infrastructure, which include routing/switching, load-balancing, firewall, proxy, and other technologies across the global estate.
• As an operations specialist, the candidate is expected to hold a high level of confidence in stressful situations and displays the ability to quickly react to problems.
• Previous experience with Juniper or Palo Alto firewalls, F5 load balancers, proxies
• Wireshark Analysis
• Previous experience with network monitoring tools.
• Ability to work in a high-stress environment
• Flexibility to support a 24x7 model, including weekends and holidays

Qualifications:o

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• ServiceNow Experience
• CCNA Certified
• Cisco ACI fabric experience
• 2-3 years network experience, or 1-2 years with degree and/or industry-certification
• Strong knowledge of Cisco routing and switching
• Basic understanding of the ITIL model

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Designs, implements, integrates, and provides full support for software in a multi-tiered, multi-platform environment. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution.Escalate to second level infrastructure support for new or high priority incidents, Review and execute Change Management scripts.Contributes to major incident management calls for resolution of high priority incidents.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred6 - 8 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.