Customer Service Representative Job at Olympic Steel in Bedford Heights, OH

About Olympic Steel:

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

Job Description:

The Customer Service Representative is responsible for maintaining, growing, and servicing primarily existing, and occasionally new, accounts in an assigned territory. This position responds to customer inquiries in a timely manner while treating customers courteously and discusses material and processing requirements with customers and suggests value-added options/solutions based upon customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery. The Representative also identifies materials available or soon to be available to meet customer order specifications based on product requirements and potential profitability and suggests possible substitutions/alternatives when material or service requested is not available. This position proactively identifies customer needs and advises customers of potential issues with orders, including delivery set-backs, material shortages, credit or others, resolves customer complaints and claims by partnering with the appropriate parties internally, and elicits feedback from customers regarding products, services, pricing, overall performance and status of open quotes to monitor customer satisfaction. The Representative works closely with the Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary.

Qualifications:

• Bachelor's degree or related sales experience
• 1+ years of related experience
• Knowledge of steel industry and product knowledge a plus
• Skilled at customer service and sales
• Ability to communicate effectively, both written and verbal

Why Work for Olympic Steel:

Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com.