pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

Job Summary

We are seeking a Senior IT Help Desk Technician to join our team. The successful candidate will be responsible for providing technical support to our employees and customers. This is a fast-paced position, where you will be responsible for troubleshooting and resolving issues in a timely manner. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service.

Roles & Responsibilities

This position has responsibility for:

• Provide timely and professional support to our employees (both in-person and remotely) via phone, email, IT incident management system, chat, or in-person
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Stay informed about the latest updates, technologies, and trends
• Escalates complex issues to senior IT staff as necessary
• Manages, prioritizes, and resolves assigned issues in the IT incident tracking system
• Ensures all issues are documented and resolved according to company policies and procedures
• Repair and remediation of issues related to areas supported by IT including troubleshooting computer systems and basic network issues such as connectivity, network name resolution, or authentication
• Audio/Video support for conference room equipment, meeting software, and Teams support
• Assists with IT projects as needed
• Maintains effective relationships with users to ensure their satisfaction with IT services.
• Availability to occasionally work after hours or on weekends in support of company or IT projects
• Proficiency navigating and troubleshooting Windows 10/11, Mac OS X 10.10 and higher, and iOS devices
• Deploy, configure and maintain Mac devices in an enterprise environment
• Provide first-level support for Mac OS-related technical issues, including hardware and software troubleshooting
• Other duties may be assigned

Competency Requirements

In order to perform the job successfully, an individual should demonstrate the following competencies:

• Accepting Direction - Accepts and follows directions from others; respects authority; complies with requests; does what they are asked to do
• Accepting Responsibility - Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
• Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures
• Testing and Troubleshooting - Consistently performs routine maintenance and inspections to ensure machines, processes, or tools are functioning as expected; thoroughly follows test and maintenance procedures to resolve operating malfunctions.
• Serving Customers: Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations.

Minimum Qualifications (Experience and Skills)

• Typically requires 3 or more years of experience in a technical support role, preferably in a Help Desk environment, depending on education level and experience
• In-depth knowledge of Microsoft Configuration Manager/Endpoint Manager
• Proficiency in Mac OS and administrative tools including SCCM, JAMF, and JAMF Pro
• Ability to diagnose and troubleshoot technical issues
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills with a focus on delivering exceptional customer service
• Ability to follow documentation to resolve technical issues
• Ability to maintain good attendance and remain punctual
• Availability to occasionally work after hours or on weekends in support of company or IT projects
• Ability to identify and troubleshoot network issues such as connectivity, name resolution, or authentication
• Ability to identify and troubleshoot server issues on a Microsoft Windows Server operating system
• Ability to both create and follow documentation to resolve technical issues

Education Requirements

• High School Diploma
• Bachelor's degree or higher in information systems, computer science, or related field (preferred)
• Formal IT related technical training (preferred)
• IT certifications relating to desktop, network, or server (preferred)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

USD: 28.68 - 35.14 per hour

pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including "protected veterans" under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Note: The Peregrine Semiconductor name, Peregrine Semiconductor logoand UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP andDuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: