Job Overview:

This is a non-RN, non-SW team member that guide patients through the healthcare system by assisting with access/barrier issues; developing relationships with service providers and tracking interventions and outcomes. This service is a value-based approach that puts patients at the center, employing evidence-based medicine that takes into account each patient's wishes and preferences.

A SCC at TCI:

• Provides a single point of contact for the patient
• Identifies barriers to care
• Connects patients with existing cancer support programs and resources within TCI and the community

The goal of this service is to decrease delays in diagnostic services, decrease ED visits and hospitalizations, and aid in the delivery of cancer treatment in an acceptable and cost-effective manner.

Job Requirements:

Graduate of an approved technical, professional, or vocational program in Healthcare; i.e. Medical Assisting, Surgical Technology, Health Administration, or similar
Front office and back office operations of a physician practice, EMR and microsoft office
Participation in a National Professional Organization is desired
3-4 years experience Physicians Practice Setting

Job Responsibilities:

Provides for the navigation of care to the identified population by serving as the point of contact for referring physicians, patients, and families. This is accomplished through responding to referrals from the multispecialty team. Coordinates patient information necessary for an efficient, successful referral, and patient care.
In collaboration with the care team, works to break down barrier to care.
Acts as a specialty liaison between the patient/caregiver and the care team.
Follows up on patient compliance

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Frequently
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Frequently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Frequently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community