POSITION SUMMARY:

Responsible for managing the production department for a particular shift. This includes overseeing the processes and efficiencies for day-to-day production activities. Ensure quality standards, production goals and client deadlines are met.

DUTIES AND RESPONSIBILITIES:

• Work directly with the Operations Manager to develop and monitor internal and external procedures.
• Create an empowering culture that generates associate ownership.
• Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production.
• Performs training for new or transferring employees, on equipment and quality procedures.
• Oversee the production schedule and manage progress.
• Validate turnover communication for accuracy.
• Conduct personnel appraisal process.
• Assist in developing production goals and lead team to meet those goals.
• Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas.
• Will monitor workflow and assign duties as necessary to meet Service Level Agreements
• Validate all processes are being followed and continually look at ways to make things more efficient
• Support corporate leadership and initiatives
• Responsible of reviewing and communicating production reports and statistics.
• Handle employee issues regarding discipline, performance management and salary recommendations.

EXPERIENCE AND QUALIFICATIONS:

• Three-five years experience in a leadership role.
• Three-Five years experience in the remittance lockbox operations.
• Able to develop action plans for process improvements that create efficiencies and cost savings.
• Fully understands job flow and the impacts of events and delays on downstream processes affecting production.
• Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning.
• Ability to motivate individuals and create a team environment.
• Excellent trouble shooting and conflict resolution skills.
• Must be flexible and adaptable with changing priorities.
• Excellent interpersonal skills.
• Outstanding verbal and written communication skills.
• Must be proficient in MS Word & Excel

KNOWLEDGE, SKILLS AND ABILITIES:

• Resourceful: Ability to develop alternate methods to produce the necessary output when needed.
• Good personnel leadership skills including the ability to motivate, coach and positively direct employees.
• Must have strong communication and organization skills.
• High School Diploma or GED.

PHYSICAL DEMANDS:

• Travel up to 10% may be required.
• Ability to lift up to 20 lbs.
• Extended periods of standing and/or sitting
• Use of electronic equipment, including computers and telephones, for extended periods of time.

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