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(*) This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; Dallas, TX; San Francisco Bay Area, CA; Portland, ME; and Washington, D.C.
About the Team/Role
WEX is looking for an experienced and talented Salesforce Administrator to develop scalable CRM solutions that support our global payment solutions business. You will be responsible for both strategy and execution in enabling our CRM platform for the next stage of WEX's growth. You will work with stakeholders and our business partners to understand goals and requirements, define complete solutions, and work with engineering and implementation partners to deliver scalable solutions.
How you'll make an impact
Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities, and multiple third-party apps.
Designed, configured, and administered WEX's global Salesforce org, leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules, and VisualForce pages.
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
Stay current with the development and release of Salesforce's capability roadmap and how best to use new features to solve WEX business challenges.
Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality.
Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support.
Handle ticket requests through a queue and be able to prioritize what you're working on to minimize escalations.
Create and administer training to existing or new users/groups and provide one-to-one training to end users on an ongoing basis.
Implement and integrate third-party products/applications on the Salesforce platform.
Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Serve as a technical interface between IT, business users, and outside partners.
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Experience you'll bring
2+ years experience with an enterprise-scale Salesforce.com instance.
Bachelor's degree in Computer Science, a related field, or equivalent experience.
Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions.
Analytical and problem-solving skills with strong interpersonal, written, and verbal communication and a desire to work in highly complex information technology systems.
Ability to work in a fast-paced, rapidly changing environment, managing multiple priorities.
Salesforce.com Administrator or Advanced Administrator Certification (preferred, not required)
Experience with Salesforce Lightning Experience/Architecture desired
Ability to interact with executive-level stakeholders, manage expectations, provide regular updates, and conduct steering committee meetings.
Equal Opportunity Employer/Vets/Disability