Partners with Marketing, Sales, Field Sales, and Customer Service leaders to understand business requirements and translate those into effective CRM strategies. Design and manage secure, scalable, integrated, and future-proof CRM solutions that align with enterprise initiatives.

• Develop comprehensive CRM strategies aligned with organizational objectives, incorporating best practices and industry trends.
• Design end-to-end CRM solutions, including data architecture, workflows, user interfaces, and integration with other systems.
• Ensures data integrity within the CRM system, oversees data cleansing initiatives, and prioritizes seamless data integration with other systems enabling holistic customer insights.
• Leads and manages the development of custom functionalities, reports, and dashboards teaming with content experts to address unique business requirements.
• Leads and manages prioritization of the CRM technical roadmap and development pipeline.
• Develop and conduct system validation, testing, and training sessions to ensure accurate and effective utilization of CRM functions.
• Delivers project management leadership for GOJO CRM initiatives. Defines project plan and communicates project status, issues, and risks.
• Performs key system administration tasks including user setup and deactivation, information audits, ad hoc reporting.
• Provides support and troubleshooting assistance; acts as a backup to other CRM technical team members on an as needed basis.
• Serves as lead CRM Technical liaison and champion between the enterprise and CRM software vendor.
• Manages and leads CRM related communications with internal and external users to foster a customer-centric culture.
• Monitors CRM performance metrics and identifies areas for improvement to enhance the user experience and maximize ROI.
• Track the level of CRM usage and engagement among users across the organization and ensures the CRM platform is a key enabler of sales and marketing success.
• Calculates the cost savings achieved through improved operational efficiency, reduced manual processes, and optimized resource allocation enabled by the CRM.
• Maintains and leads CRM policy, procedure, and system documentation.
• Supports a variety of "spontaneous" yet critical projects; supporting ad hoc sales and marketing requests for information and programming support
• Develops CRM Team competencies and coaching.
• Proactive CRM project monitoring, resource planning, implementation coordination and change management
• Maintain customer focus, good business relationships and provide results.

#LI-Remote

• Bachelor's degree in Computer Science, Information Technology or a related field preferred
• In lieu of degree, minimum seven (7) years' experience in CRM architecture, design, and implementation in a complex environment required
• With degree, minimum five (5) years' experience of same scope above required
• Proficiency in programming languages a plus
• Excellent project management, analytical, problem-solving, and communication skills to effectively collaborate with all levels of the organization.
• Certification Required: Salesforce Certified Application Architect OR Salesforce Certified Administrator

Provides direction, mentoring, and coaching as applicable to Technical CRM resources. Coordinate tasks, schedules, projects, and promotes/adheres/enforces policies and procedures.