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Technical Application Support Scientist
Columbus, OH
Job Description
Our Opening and Your Responsibilities
We're hiring a Technical Application Support Scientist for our Material Characterization product line in the Columbus, Ohio. You will provide application and technical support for our thermal analysis instrumentation (e.g. DSC, TGA, DMA, TMA, etc). This specialist will work primarily with customers, but also sales, service, and marketing colleagues, . Within this role, you will:
- Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
- Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing. Provide training to customers, sales, service, and other lab colleagues.
- Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
- Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
- Perform remote product and application demonstrations via WebEx and recorded video sessions.
- Properly interact with SAP software and accurately record necessary contact, product, and sales information.
- Assist with development of marketing and technical materials.
- Travel opportunity up to 10% to conduct trainings at customer sites. Not required.
What You Need to Succeed
- A Bachelor's degree in Physical Sciences, Chemistry or Engineering
- PhD preferred
- Two years or more of technical support or technical training experience.
- Excellent customer service skills to interact with internal and external customers via phone, email and online chat.
- Must have solid written and verbal (English) communication skills to both present and write product-related documents and white papers.
- Skilled in M/S Office skills including Excel, Word, Outlook and PowerPoint.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our . If you'd like more information about your EEO rights as an applicant under the law, please click here.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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