Title: Solutions Architect

Location: Remote; Eastern or Central Time Zone

Experience: Mid-Level

Job Function: Professional Services

Employment Type: Full-Time

Industry: Computer Network & Security

About the position

The Solutions Architect role will guide Keyfactor customers and partners through implementing and integrating Keyfactor's solutions into their infrastructure and applications. The position will involve working directly with customers and partners to install the software components and troubleshoot issues when they arise. This role will work with other stakeholders in the business to provide input into the product's strategic roadmap and supporting the managed services area of the business.

The position is based in the US and can be performed remotely. Applicants must hold US citizenship or US permanent resident status.

Responsibilities

• Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company
• Help our customers and partners design, implement and take full advantage of Keyfactor solutions including:
  • Working with Keyfactor Sales to ensure the customer is delivered the best solution possible
  • Conducting design workshops with customers and partners
  • Documenting solution designs with our partners for customer approval
  • Ensuring customers and partners prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
  • Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers
  • Working with project teams to test the Keyfactor solution and receive customer acceptance
• Help our team deliver Keyfactor solutions efficiently and effectively by:
  • Building automation in all aspects of the project lifecycle
  • Working with Keyfactor Product teams identifying new features and submitting bugs
  • Increasing team efficiency by documenting common architectures and solutions
  • Ensuring knowledge gained while implementing customer solutions is relayed to Knowledge Management teams
  • Ensuring that our customer's and partner's requests are addressed quickly and to a satisfactory result

Skills and Qualifications

• Minimum 1 - 2 years of experience in large enterprise IT environments (via services delivery, consulting, or employment)
• Strong and effective communication skills in a consultative manner with customers and other external stakeholders
• Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company
• Proficiency with Windows Server operating systems
• Understanding of core networking and infrastructure fundamentals
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
• Effective time management, project management and prioritization skills
• Strong interpersonal communication and writing skills
• Comprehensive knowledge of Active Directory
• Proficiency with Unix/Linux
• Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.)
• Willingness to learn new languages, technologies, and APIs as needed
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Competency with business application suites such as Microsoft 365 and Atlassian
• Relevant industry certifications a plus
• DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus
• Understanding of core networking and infrastructure fundamentals
• Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL
• Knowledge of EJBCA a plus
• Existing security clearance a plus

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. As part of a rapidly growing organization, you will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas while also having leaders who lead with authenticity and transparency. Our talent and our culture are a key differentiator for us, and we take great pride and care in hiring and retaining some of the best in the industry.

Some of the programs that make our culture special include:

• Second Fridays (a company-wide day off on the second Friday of every month)
• Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
• Generous parental leave for birthing and non-birthing parents.
• Dedicated employee focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off
• Unlimited time off (US) and competitive time off globally.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings - followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer.