JOB OBJECTIVE: Sales role with primary responsibilities covering the management of reactive accounts. Activities will include participating in Branch-specific activities (Customer Touchpoints) as mutually defined with the Regional/Associate Manager. Reactive account coverage will entail providing the customer with the appropriate technical and sales help within a timely manner. Time-management will be essential as this role involves a high volume of customer interactions.
OUR TEAM:
The CANE [Canada and the Northeast Region (NJ/NY/CT/Eastern PA)] is a dynamic group of sales professionals that love Science and engaging with researchers. Our Team spans members that are just a few months into their new career, and veterans with >10 years of Life Science selling experience. We have a very strong Team dynamic that's based on mutual respect, a desire to enable researchers with cutting-edge Promega technologies, and having a lot of fun while we're doing it. Our team thrives by fostering a collaborative environment where we learn from one another and capitalize on our diverse strengths. We welcome new members who are eager to contribute to our collective success and embrace the challenges and opportunities that come with it. Beyond daily interactions, we support our team's professional growth with a clear path for career advancement. Our work directly contributes to groundbreaking research, providing each member with a sense of accomplishment and a clear impact on the scientific community.
YOUR ROLE:
As a Client Representative, you will manage a diverse portfolio of accounts, focusing on both cultivating new relationships and enhancing smaller, developmental accounts. You will engage in strategic prospecting to expand our reach, with the opportunity to transition key accounts to field-based coverage. This role is perfect for someone who is independently driven, enjoys continuous learning, and possesses strong communication skills. You'll work mostly remotely, efficiently managing your time and making impactful connections daily. Successful candidates will play a crucial role in driving our regional success and operational efficiency.
CORE DUTIES:
1. Sales Behaviors:
* Respond to customer requests in a timely manner and leverage the appropriate overlays (Tech Serv, North America Marketing (NAM), Cust Serv, Field Support Scientist (FSS), Global Clinical Collaborations Manager (GCCM), Clinical Account Consultant (CAC), Strategic Collaborations Management Team (SCMT), Strategic Product Manager (SPM), Strategic Business Unit (SBU), Elite Access, R&D etc.) as necessary to ensure customer satisfaction. Leverage Helix and additional sales channels to serve the client where appropriate.
* Working closely with Regional/Associate sales manager, determine account list, incorporating a select number of strategic accounts as appropriate.
* Incorporate and execute funnel management for Sales Opportunities
* Provide technical support by thorough knowledge of Promega's product line and effective communication of applications related to the products
* Work to effectively link unique Promega solutions to meet and exceed requirements of the customer's business. Apply custom solutions and knowledge about unique (Custom/OEM/ CAS/early access products) solutions Promega can offer customers. Maintain high quality relationship with internal R&D, marketing and operations personnel.
* Act as a company advocate to voice opinions and viewpoints appropriately within and outside Promega. Takes a stand for relevant issues and delivers difficult decisions/messages when necessary.
* Works closely with Regional/Associate/sales manager to develop opportunity-based pricing strategies at accounts (quotes, purchasing contracts with discount schedules, freezer programs and stockroom/consignment). In conjunction with the Promega business units, organize and conduct field-marketing activities such as workshops, focus groups and beta test programs to gain customer feedback.
2. Sales Tools (Outlook/CRM/PowerBI/LinkedIn/Showpad):
* Effectively communicate with customers by ensuring emails are thoughtful, proofread and professional.
* Using dashboards and CRM to maintain appropriate notes in CRM and reassign customers to their appropriate accounts when they move.
* Adhere to branch initiatives by maintaining focus on sales process and associated performance metrics.
* Through training and coaching, develop skills to translate sales opportunities into workable and detailed action plans; demonstrate an understanding of the steps that go into a sales cycle (Funnel Management). Lays out a clear sales plan which includes specific action steps and milestones for managing the sales cycle from beginning to end. Provide completed Blue and Green sheets along with a sales call plan before meetings.
3. Branch Initiatives:
* Customer Touchpoints: Work with appropriate overlays (SPM, SBU, SCMT, NAM, etc.) for alpha/beta testing opportunities as well as Marketing Campaigns (including webinars).
4. Continuous Improvement
* Maintain a working IDP.
* Complete Annual Assessment with Regional Manager.
* Seek out training where appropriate for your job.
5. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.
6. Embracing and being open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work.
7. Understands and complies with ethical, legal and regulatory requirements applicable to our business.
KEY QUALIFICATIONS:
1. Minimum BS or BA (M.S./Ph.D. preferred) in Life Sciences with a focus on hands-on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry.
2. Strives to incorporate the Core Emotional Social Intelligence (ESI) Principles in their position (Check in with yourself, Listen with empathy, Enhance self-esteem, Look for the good, with discernment, encourage diverse perspectives and Use courage and compassion to say what needs to be said)
3. Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks. Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other's feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside Promega.
4. Independently motivated and works well with others.
5. Excellent communication skills (oral/written).
6. Excellent organizational skills.
7. Strong commitment to customer service. Excellent communication, strong analytical and conflict resolution ability.
8. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), e-mail and the use of the Internet.
PHYSICAL DEMANDS:
1. Ability to use a computer/Microsoft Office applications.
2. Ability to travel to meetings as needed.
At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.