include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Loan Servicing Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable. Prepares payoff statements. Automatic payment additions. Fee and interest waives. Provides exceptional customer service by phone or email to internal and external

include, but are not limited to GENERAL Use a consultative sales process to build a thorough customer profile and identify current and future financial needs. Opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc. Analyzes and reviews legal documentation associated with opening accounts. Originate consumer loan applications

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Renew and/or market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue. Meets customers' daily requests including policy changes, certificates of insurance, provides answers to customer questions. Monitors policy expiration list to be certain that expiring policies are renewe

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Protecting our customers by properly verifying callers before releasing any information or making changes to an account Assisting callers with general questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards. Requesting account maintenance (

include, but are not limited to Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintain frequent and professional customer communication and responding quickly to service requests. May manage or supervise other team members. May lead departmental or divisional initiatives on permanent or ad hoc basis. Maintains high d

include, but are not limited to Responsible for business development of qualified and non qualified retirement plans, including 401(k), 403(b), 457, profit sharing, deferred compensation, and cash balance plans established by employers. Identify and research prospective clients within the target market segments, including individuals, businesses, and organizations seeking